Designing and Developing a Chatbot
In the era of virtual customer service, on-demand help is expected 24/7. Customers do not want to wait for an agent or an email when they need assistance; they want answers immediately. You think it’s time to set up an AI chatbot for your business. But how?
If you are a growing company set out for achieving highest customer satisfaction with superior customer engagement and want to attain this goal with cutting-edge technology, ChatBots should be the first term which comes to mind. With Facebook’s introduction of bots on messenger and the growing fame of IBM Watson Cognitive Services and Microsoft Bot platform, there is a visible increase of bots going to customer engagement and eCommerce tools. However, many businesses may ask — what is the best approach and method for a successful bot development?
Design Principles
Designing a conversational experience requires the best practices that go beyond the personality and natural language understanding of your chatbot. You will need to take ownership for unexpected scenarios, disruptions, uncertainties and other situations that is expected when having a dialogue in real time.
Conversational Design Essentials
By adhering to the best methods included below, the desire to guarantee seamless conversations with users can turn into a reality.
- Know who your potential users
- Deliver user sentiment
- Right Bot Development Framework
- Guide the user
- Reduce user struggle
- Listen to the user’s opinion
- Human fallback option
- Integration with existing business systems
- Escalation protocol
It’s important to note that these suggestions will definitely evolve, due to new technical advancements.
But having them in place makes things much simpler. We now have a foundation in the ground. Now we just need to apply these rules methodically and consistently. Without a plan you would just be randomly firing ideas in all directions hoping that something clicks.
Chatbot building with Royal Cyber
In today’s conversational world, ChatBots have become everything. They are all over the messenger boards and, users are growing fonder of ChatBots. But the actual test lies in building a bot that is able to help every user. Using technological advancements and artificial intelligence, developers can obtain their dream of creating intelligent ChatBots while following the enterprise and organizational requirement.
If you want to design a chatbot, reach out to us at info@royalcyber.com or visit www.aiagentbot.com.
